4.50
(2 Ratings)

IT Support Internship

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About Course

This IT Support Externship is designed to immerse participants in real-world technical support scenarios, where they will learn essential troubleshooting techniques, customer interaction best practices, and network management. By the end of the course, participants will be equipped to solve common IT issues, manage help desk operations, and support users in diverse technical environments. This externship not only builds technical skills but also emphasizes critical thinking and problem-solving, which are key to succeeding in IT support roles. A certificate of completion will be awarded, giving you a valuable credential to showcase your skills to potential employers.

What Will You Learn?

  • Diagnose and troubleshoot software and hardware issues
  • Configure and manage networks
  • Provide technical support to users
  • Use remote assistance tools to resolve issues
  • Manage help desk ticketing systems

Course Content

Introduction to IT Support
This module provides an overview of IT support, covering its importance in maintaining an organization's technological infrastructure. Learn the fundamentals of troubleshooting, network maintenance, and how IT support improves overall business operations.

  • IT Support Basics: Getting Started in IT
    04:00
  • Internship Task

Troubleshooting and Problem-Solving Techniques
Effective IT support starts with strong troubleshooting skills. This module will teach you how to diagnose common technical problems, from network issues to software glitches.

IT Support Tools and Software
This module covers the essential tools IT support professionals use to manage networks, monitor system health, and resolve issues efficiently.

Network Management and Security
Managing and securing networks is a vital responsibility of IT support. This module will cover network configuration, maintenance, and cybersecurity protocols.

Hardware and Software Installation
This module focuses on installing, configuring, and maintaining hardware and software, ensuring smooth operations in any organization.

IT Support for Remote Work
Remote work is becoming the norm, and IT support must adapt to ensure employees remain productive and connected. This module covers remote IT support strategies and tools.

Customer Service in IT Support
Customer service is crucial in IT support. Learn how to provide excellent service, handle difficult customers, and maintain professionalism under pressure.

IT Documentation and Knowledge Management
IT documentation is key to building a sustainable support system. This module teaches how to create and manage technical documentation and knowledge bases.

IT Support Metrics and Performance
Tracking IT support metrics is essential for improving service. This module will focus on key performance indicators (KPIs) and how to use them to measure success.

Student Ratings & Reviews

4.5
Total 2 Ratings
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4
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IJ
Inalegwu James Agwo
3 weeks ago
It was amazing undergoing these course. The provided resources are wonderful and impactful. I gain a lot also, being a Cybersecurity specialist it goes a long way in branding up my knowledge on Cybersecurity practices specially, when i was taking the Network security module. Talking about what network security is, types of network security which are physical, technical, and administrator. Application layer, SSL etc. Also, the use of Nmap and packet tracer in setting up your network and lot more.
Thank you EXTERN and ELITE GLOBAL INTELLIGENCE for giving me the privilege to be part of the internship and i look forward for more collaboration and networking.
6 years ago
Just completed the course:) Thank you so much, it was easy to follow and a big step, onwards and upwards, I also got your course on dreamweaver and I'm looking forward to getting stuck in. I'm sure will be as helpful and laid back as the last, really happy thank you.
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